Questions & Answers
Need answers? Start by using the chat below or call us anytime (currently English only).
Call us 24/7 for the fastest help (currently in English only). You can also use the live chat below. For returns, contact us via hello@volnykwear.com.
If you've ordered the wrong item or size, please contact us immediately via hello@volnykwear.com. If the order hasn't been processed yet, we can try to cancel or change it. Once it's been shipped, changes are no longer possible.
We currently don’t offer direct exchanges. If a size doesn’t fit, please return the item and place a new order in the correct size. This ensures fast and accurate processing.
Returns are accepted within 14 days of delivery. Items must be unworn, with tags, and in their original packaging. Return shipping is at your own cost. Sale and custom items are not eligible for returns.
To initiate a return, email us at hello@volnykwear.com. Once we receive and inspect the return, refunds are processed within 10 business days.
Yes. As soon as your order is shipped, you’ll get a tracking link via email. You can also use the chat below for updates.
We currently ship to Germany and the USA (excluding the basic shirt). Shipping is free. Estimated delivery:
- Germany: up to 16 business days
- USA: 16–20 business days, depending on the item
You’ll receive tracking info by email after your order is processed. Customs duties may apply for international orders. Lost or damaged shipments must be reported within 7 days.
We know our delivery times aren’t ideal. We’re actively working on improvements. At the moment, express shipping isn’t available, but we do our best to ship every order as quickly and reliably as possible.
We accept major credit cards (Visa, Mastercard, American Express, UnionPay), Apple Pay, Google Pay, Bancontact (Belgium), BLIK (Poland), EPS (Austria), iDEAL (Netherlands) and PayPal. All payments are processed securely.
Each product has its own sizing and fit notes listed on the product page under "Fit". Some items run small – check before you order.
Product-specific care instructions can be found under "Product Care" on each product page.
Unisex, oversized, and purpose-driven. We create timeless essentials that combine function and symbolism – designed in Germany with care.
VolnykWear is for anyone who walks their own path. Our clothing is unisex and made to fit a wide range of body types and identities.
Early access allows you to order exclusive items like the fighter shirt before anyone else. You’ll also get important updates and insights into upcoming drops and the world of VolnykWear.
VolnykWear is built around the legend of Volnyk – a symbol of freedom, resilience, and walking your own path. Each piece reflects part of his story. You’ll find more under "the legend" in our website footer.
Yes – we’re starting with Germany and the USA, but new countries will follow soon. Sign up to early access to be notified when we expand.
Jonas is the founder of VolnykWear. He’s the voice behind the journey, the creator of the brand, and the one bringing Volnyk’s story to life. You’ll find more under "about us" in our website footer.
Need more help? Use the chat below or call us anytime (currently English only) – we’re here to guide you.
last updated on April 15, 2025